FAQ’s

Ordering

Do I need an account to place an order?

You don’t need an account to order in our web shop. However, setting up an account will allow you to view past orders and the status of your current order. Creating an account is easy and can be done at the checkout.


Can I cancel 
my order?

You have the right to cancel your order within seven working days. However, as we try to proceed your order as fast as possible, it might be shipped already. In this case, you may refuse the package when a delivery attempt is made or return all items and we will issue a full refund. If you want to cancel your order, please contact us: shop@papillonrebelle.com

 

Payment

How do I pay for my order?

Once you have completed the check out page you have to agree with the terms and conditions to get redirected to the payment page. We accept numerous payment methods.

 

Is it safe to order online?

We take your online security very seriously. Personal and payment information is safe and no data is sent over without encryption. Protecting your information is our highest priority. All orders are transmitted over secure Internet connections using SSL (Secure Sockets Layer) encryption technology and other measures.


When will I be charged?

If your card is authorized, the payment will be taken immediately and you will receive an e-mail confirming your order has been successful. Only paid orders will be handled. We will not charge you (afterwards) for any failed payment transactions.

 

Delivery

What’s my order status?

You will be notified by e-mail about the status of your order. If you have an account, you can login and check “My Orders” for the current status of your order.


When will my order be shipped?

We try to send packages within 24 hours with the exception of weekends and during bank holidays. After your order is shipped you will receive a tracking number by e-mail to follow your package along its trip to your doorstep.


How can I track my order?

Once your order is sent, you will receive a tracking number by e-mail to follow your package along its trip to your doorstep. Feel free to contact us if you have any further questions or concerns regarding the shipment of your order.


What is the delivery time of my order?

Your order will be delivered within 2-7 working days. Our packages are shipped worldwide with Post NL and a signature may be required on receipt. If you are not around to take the delivery of your parcel, the carrier (if it fits) leave the package in your mailbox or leave a calling card telling you how to collect your package.

Do you ship international?

YES! We are happy to take your order from anywhere in the world. For international orders shipping costs do apply. The shipping costs for your destination will show in the check out.

 

Returning

 

How do I return an item?

Please note that we have a 7 days return policy.

  • Place the items in the original shipping box or any other solid carton box
  • Fill out the returns form and include it inside the box.
  • Close the box and tape it securely.
  • Send the package with return form to:

Papillon Rebelle

Return Webshop

Ijburglaan 639

1087 BS Amsterdam

The Netherlands

 

IMPORTANT

Make sure all products are exactly as you received them, with tag and seal still attached.

Do you have questions about your order, payment, delivery or return? Please contact us by emailing shop@papillonrebelle.com

 

Product

Do you have a size guide?

Our size guide helps you to find the right size. The measurements are shown in cm and inches. However, if you still have questions regarding your size, please feel free to contact Customer Service. They will be happy to advise you. shop@papillonrebelle.com